Resume

Accomplished professional with a proven track record in elevating operations, enhancing market presence, and pioneering user-centered design across diverse industries. Strategic thinker and innovator adept at translating complex customer insights into actionable growth strategies, leading to significant revenue increases and market expansion. Expertise in forging robust client relationships and leading cross-functional teams and projects to surpass objectives.

Experience

Chief of Staff | Homemade

• Managed and coordinated high-priority meetings for the CEO, ensuring optimal time management and alignment with organizational goals.

• Facilitated cross-departmental communication and collaboration, driving cohesive team efforts and resolving interdepartmental issues.

• Executed a diverse range of operations tasks and projects as needed, demonstrating flexibility and dedication to meeting the dynamic needs of the business.

Head of Operations | Stealth AI Startup

• Spearheaded the setup and scaling of a stealth mode startup, establishing foundational processes for growth and operations, helping save over 20 hours per week in process management and scheduling.

• Implements streamlined processes for invoicing, bookkeeping, and financial management, resulting in over $10K saved in one quarter.

• Efficiently coordinates calendars and schedules meetings for executive leadership, optimizing time management and facilitating seamless communication and collaboration among team members.

• Established protocols for effective communication and coordination across business functions, fostering a cohesive and productive work environment conducive to achieving organizational objectives.

Freelance | Graphic Designer

• Create visually compelling digital and print media through expert use of standard design software, typography, and layout techniques.

• Led visual and UX design for UW Doctoral Candidate Amanda Baughan’s dissertation, creating mid-fidelity wireframes in Figma to evaluate the impact of computing on online arguments in close relationships.

Product Marketer | TextExpander

• Build comprehensive proposals for TextExpander’s largest customers in the tech, education, transportation, and e-commerce industries, leading to $1.3M in new business and $4.1M in renewal revenue in H1 2023.

• Write and edit copy for company social media platforms, blog posts, email campaigns, and extensive user research studies, ensuring accurate, polished, and engaging content.

• Initiated TextExpander’s brand voice and sales enablement inventory project in H2 2022, creating and maintaining a repository of sales collateral, including brochures, whitepapers, and product datasheets, ensuring consistency in messaging and branding.

Account Manager | TextExpander

• Achieved $1.2M in gross renewal revenue, demonstrating strong customer retention and satisfaction while driving long-term partnerships. Negotiated and closed renewal contracts with a 100% renewal rate.

• Developed and executed a successful account expansion strategy, resulting in 15% revenue growth within assigned accounts and consistently exceeding sales targets by 30% each quarter.

• Built a consultation service for customers to optimize their TextExpander workflows, yielding an average 20% increase in user engagement per account, a 30% increase in time saved, and improved accuracy.

Account Manager, Tampa | Uber

• Managed growth and retention for all delivering restaurants in the Tampa area, generating $5.1M in gross revenue per quarter.

• Conducted extensive research on Tampa’s delivery market and used findings to advise, build, and support restaurant promotion strategies. Restaurants saw an average 10% increase in order volume after strategy implementation.

• Responsible for product troubleshooting and training as Tampa’s primary customer engineer and technical contact, reducing downtime, stopgaps, and lost orders.

Account Executive, Strategic Partnerships | Uber

• Managed a pipeline of 500+ clients and closed contracts with over 330 restaurants, generating over $4M in new revenue.

• Promoted to Strategic Account Executive in January 2020 as the top performer across two cities, exceeding attainment by 378% in 2020.

• Mentored new hires on sales and negotiation skills over a 30-day training cycle, including cold call feedback, pipeline management, career growth, and Uber’s suite of products.

Senior Account Management Associate | POLITICO

• Acted as a product expert and administrative assistant to two Account Managers, assisting in successfully managing and expanding over 550 accounts. Secured $1.3M in renewal revenue and generated an additional $500k in expansion revenue.

• Led demonstrations of POLITICO’s 20+ SaaS products for Fortune 100 companies and significant governmental organizations within the agriculture, trade, technology, and cybersecurity sectors.

• Presented a business case to POLITICO’s C-suite on process improvements in customer demo requests, scheduling, territory mapping, reliability, and user expansion efforts, leading to a shortening of POLTIICO’s sales cycle by 60 days.

Researcher & Copywriter | Media Matters for America

• Contributed to quantitative and qualitative research through data collection, management, and analysis to target misinformation; supported studies on diversity, coverage of climate change, and politics and policy on cable news networks.

• Copywrote comprehensive fact checks, narrative blog posts, or high-impact multimedia products while publishing research on gender and race disparity in mainstream television media.

Sales Strategy | Client Aquisition/Retention | Sales Forecasting | Negotiation | Salesforce | Public Speaking | Pipeline Management | Expansion Selling | Lead Generation | Competitive Analysis | Adobe Creative Suite | Figma | Typography | Visual Branding | UI/UX Design | Print and Digital Design | Logo Design | Image Editing | Market Research/Analysis | Agile/Scrum Methodologies | User Story Writing | Customer Feedback Analysis | Product Usability Testing | Competitor Analysis | Pricing Strategies | Stakeholder Communication | Product Documentation | A/B Testing | Data Analysis | Qualitative/Quantitative Research | Survey Design | User Research | Copywriting  | Copyediting