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Interaction Design

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UX/UI

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Branding

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UX Research

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Product Design

〰️ Interaction Design 〰️ UX/UI 〰️ Branding 〰️ UX Research 〰️ Product Design

Hyasynth

Project Overview

Dealing with a new medical diagnosis can be overwhelming, despite the availability of several tools to help. Navigating the complexities of the medical system can be stressful and confusing, especially when dealing with the emotional and mental fallout of an unforeseen medical diagnosis. Patients would benefit from an integrated healthcare software that delivers physician-created guidance and insights consolidated from medical platforms and patient portals. Our application can help patients prioritize their next steps in a convoluted process, make them aware of opportunities they might not know are available, and provide them with the information they need to become well.

My Contributions

In the first part of the course, we were in groups of four, so three other members of my team equally contributed to the sections. Everything from that point forward is an individual project and solely designed by me.

Problem Statement

With all the stress that comes with modern life, a medical diagnosis can make it all the more complicated. People may need to navigate how to care for their loved ones in new ways such as understanding treatment options and directing friends and family how to help. They also might have questions like how to cope with change and uncertainty, and how to figure out a new normal.

Basic Info

Client: This project is for my Certificate in UX & Visual Interface Design at the University of Washington.

Date:
2023-2024

Methods

Interviews

Wireframing

Paper Prototyping

Brainstorming

Tools

Balsamiq Wireframes

Figma

Otter.ai

Mural

User Interviews

Our team conducted 16 total interviews. Each individual interviewed was someone who either had a diagnosis themself or a loved one with a diagnosis.

16

Interview Participants

20

Questions per participant

320

Individual
Data Points

Competitive Analysis

Through our competitive/comparative analysis, we gained a better understanding of what is currently offered in the market, learned the key product features and functionality employed to support the user experiences, researched digital and non-digital experiences to inspire new opportunities for products and services, and identified user expectations.

Personas

The Navigator

The Navigator takes charge of their care plan and the care plan of those they care about. They feel uncomfortable waiting around for things to just happen. They want to ensure that their health and the health of their loved ones is top priority.

The Responder

The Responder responds to information vs. seeking it out. They either weren’t taught medical literacy or don’t know where to look for it, but generally, this person is unintentionally uninformed and overwhelmed. Their primary goal is to better understand their care within the limits of their capabilities.

Journey Maps

After setting our personas, we were tasked with mapping out the user’s journey and discovering how each archetype experiences the problem statement. We wanted to create a shared understanding of the mindsets, thoughts, and emotions of our users throughout a chronological journey.

Solution Brainstorming

We tapped into our creative minds to find the best solutions for our users to this problem. We came up with these categories for our solutions:

  1. Community-building

  2. Emergency Support

  3. Organizing tools

  4. Efficiency

  5. Emotional Support

  6. Crowdsourcing Support

  7. Status Tracking

  8. Gamification

  9. Clarity

  10. Data Consolidation/Interconnectivity

Solution

Out of all the possible solutions available, interconnectivity resonated with me the most. My project involved developing an application that would bring all the major players in the healthcare industry onto a single platform through API integrations and well-thought-out design.

Initial Wireframes

After conducting research, I was tasked with creating initial wireframes in Balsamiq.

I highlighted a few key features in my initial wireframes:

  1. Messages

  2. Medication Reminders

  3. Medical ID

  4. Connections

Concept Testing

After finalizing our initial ideas, we conducted tests on our four Minimum Viable Products (MVPs). These tests involved guiding users through various scenarios and concepts to determine which solutions were most effective in addressing user issues and to identify the most appreciated concepts and features.

We carried out six testing rounds for each concept with different participants to gather qualitative feedback. At the conclusion of these concept tests, each participant was asked to fill out a survey.

MVPs

Key Findings

Visit Frequency

In our sample, fewer people went to the doctor than anticipated - many because of financial, emotional (fear), or other reasons.

Prior Knowledge

The more control, clarity, and expectations users have, the more comfortable they are before seeking care.

Information Overload

Medical information can be overwhelming, and tools that help explain, track, or highlight info are highly valued.

Support Networks

Emotional support features should prioritize growing and organizing a support network.

Language Support

Users would love the ability to translate medical transcriptions from English to different languages in real-time.

Finances

Finances were often foremost on the users’ minds, particularly when contemplating going to the doctor.

Prototype

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